SERVICENOW-CSA: ServiceNow Certified System Administrator
Master the ServiceNow Certified System Administrator exam: tell an access control rule apart from a UI policy when a field will not open up, choose between a business rule and a client script for where logic must run, work out why an import landed in the wrong table, decide when a record producer beats a catalog item, and move a change between instances with an update set that actually carries everything.
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Official Exam Details
| Duration | 90 minutes |
| Questions | 60 |
| Passing Score | Not published — ServiceNow uses a predetermined cut score that it states is not always 70% |
| Testing Provider | Pearson VUE (onsite test centre or OnVUE online proctored) |
| Validity | Maintained through annual delta maintenance exams plus the yearly Certification Maintenance Program (CMP) fee |
| Prerequisites | None required. ServiceNow recommends completing the ServiceNow Administration Fundamentals course. |
| Question Types | Multiple choice, Multiple select |
Domain Breakdown
| Domain | Questions |
|---|---|
| Platform Overview and Navigation | 24 |
| Instance Configuration | 25 |
| Configuring Applications for Collaboration | 50 |
| Self Service & Automation | 50 |
| Database Management and Platform Security | 68 |
| Data Migration and Integration | 33 |
Frequently Asked Questions
What is the passing score for the ServiceNow Certified System Administrator exam?
The passing score for ServiceNow Certified System Administrator (SERVICENOW-CSA) is Not published — ServiceNow uses a predetermined cut score that it states is not always 70%. Our practice exams use an 80% threshold to help you build confidence before the real test.
How long is the ServiceNow Certified System Administrator exam?
The official ServiceNow Certified System Administrator exam is 90 minutes long. You can simulate this time pressure using our Exam Mode, which includes a countdown timer and auto-submit.
How many questions are on the ServiceNow Certified System Administrator exam?
The official ServiceNow Certified System Administrator exam has 60 questions. Our practice bank includes 250 exam-style questions with detailed explanations covering all 6 domains.
What are the prerequisites for ServiceNow Certified System Administrator?
Prerequisites for ServiceNow Certified System Administrator: None required. ServiceNow recommends completing the ServiceNow Administration Fundamentals course.. Our study materials are designed for all levels, with detailed explanations that build understanding from scratch.
How long is the ServiceNow Certified System Administrator certification valid?
The ServiceNow Certified System Administrator certification is valid for: Maintained through annual delta maintenance exams plus the yearly Certification Maintenance Program (CMP) fee. Plan your recertification early and use our practice exams to stay sharp.
Is the ServiceNow Certified System Administrator practice exam worth it?
Yes — our 250-question practice exam includes three study modes (Study, Exam Simulation, and Flashcards with spaced repetition), detailed explanations for every answer, adaptive question selection, and progress tracking across all 6 domains. 20 practice questions are free with no account needed. Full access is $9 for 1 year.
How do I prepare for the ServiceNow Certified System Administrator certification?
Start with Study Mode for instant feedback and concept learning. Switch to Exam Mode for timed practice under real conditions (90 minutes, Not published — ServiceNow uses a predetermined cut score that it states is not always 70% to pass). Use Flashcards with spaced repetition to retain key facts long-term. Track your readiness score across all domains.
How does purchasing work?
Click "Unlock $9" above → pay securely via Stripe → all 250 questions unlock straight away in that browser. Your licence key is shown on screen and emailed to you from noreply@aguidetocloud.com — you only need to enter it on another device or browser. No account needed. Each cert is purchased separately at $9 for 1 year of access.