MB-230: Dynamics 365 Customer Service Functional Consultant Associate
Configure case management, knowledge, Copilot in Service, SLAs, record routing, the representative workspace, Dataverse extensions, and Customer Voice.
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Official Exam Details
| Duration | 100 minutes |
| Questions | 40-60 |
| Passing Score | 700 / 1000 |
| Exam Cost | Varies by region |
| Testing Provider | Pearson VUE |
| Validity | Renew annually (free via Microsoft Learn) |
| Question Types | Multiple choice, Multiple response, Case study, Interactive items may appear |
Domain Breakdown
| Domain | Questions |
|---|---|
| Manage cases in Customer Service | 137 |
| Configure representative experience and routing | 63 |
| Extend Customer Service | 50 |
Frequently Asked Questions
What is the passing score for the Dynamics 365 Customer Service Functional Consultant Associate exam?
The passing score for Dynamics 365 Customer Service Functional Consultant Associate (MB-230) is 700 / 1000. Our practice exams use an 80% threshold to help you build confidence before the real test.
How long is the Dynamics 365 Customer Service Functional Consultant Associate exam?
The official Dynamics 365 Customer Service Functional Consultant Associate exam is 100 minutes long. You can simulate this time pressure using our Exam Mode, which includes a countdown timer and auto-submit.
How much does the Dynamics 365 Customer Service Functional Consultant Associate exam cost?
The Dynamics 365 Customer Service Functional Consultant Associate certification exam costs Varies by region. You can prepare with our 250-question practice exam for just $9 (1 year access) — a fraction of the real exam fee.
How many questions are on the Dynamics 365 Customer Service Functional Consultant Associate exam?
The official Dynamics 365 Customer Service Functional Consultant Associate exam has 40-60 questions. Our practice bank includes 250 exam-style questions with detailed explanations covering all 3 domains.
How long is the Dynamics 365 Customer Service Functional Consultant Associate certification valid?
The Dynamics 365 Customer Service Functional Consultant Associate certification is valid for: Renew annually (free via Microsoft Learn). Plan your recertification early and use our practice exams to stay sharp.
Is the Dynamics 365 Customer Service Functional Consultant Associate practice exam worth it?
Yes — our 250-question practice exam includes three study modes (Study, Exam Simulation, and Flashcards with spaced repetition), detailed explanations for every answer, adaptive question selection, and progress tracking across all 3 domains. 20 practice questions are free with no account needed. Full access is $9 for 1 year.
How do I prepare for the Dynamics 365 Customer Service Functional Consultant Associate certification?
Start with Study Mode for instant feedback and concept learning. Switch to Exam Mode for timed practice under real conditions (100 minutes, 700 / 1000 to pass). Use Flashcards with spaced repetition to retain key facts long-term. Track your readiness score across all domains.
How does purchasing work?
Click "Unlock $9" above → pay securely via Stripe → receive a licence key instantly on screen (also emailed in your Stripe receipt). Enter the key on the practice page to unlock all 250 questions. No account needed. Each cert is purchased separately at $9 for 1 year of access.