Diagnostic Decision Tree

Build a step-by-step troubleshooting flowchart

🧪 Tested by a human Intermediate 👤 It Admin 👤 Support
Create a diagnostic decision tree for [ISSUE TYPE — network connectivity / application crash / login failure / slow performance / email delivery]. Structure as: If symptom A → check B → if yes → do C, if no → check D. Include: expected outcomes at each step, escalation triggers, and resolution confirmations. Write for a Level 1 support technician.

Works on

⚡ M365 Copilot ⭐ ChatGPT (Best) 🟠 Claude

Copy & Open in

🟢 ChatGPT 🟠 Claude

Prompt is copied to your clipboard when you click

Tips for Best Results

  • Test every path in the decision tree before publishing
  • Start with the most common cause — solve 80 percent of cases first
  • Include time limits — if not resolved in X minutes, escalate

📎 More Prompts

Blameless Post-Incident Report

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Write a blameless post-incident report for [INCIDENT]. Include: (1) Executive summary (2 sentences), (2) Timeline of events with timestamps, (3) Impact assessment (users, revenue, SLA), (4) Root cause analysis, (5) What went well in the response, (6) What could be improved, (7) Action items with owners and deadlines. Tone: factual, constructive, forward-looking.
⚡ M365 🟢 GPT ⭐ Claude

Email Delivery Troubleshooting

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Help me diagnose email delivery failure. Scenario: [DESCRIBE — emails not received / going to spam / bouncing / delayed]. Check: (1) Message trace in Exchange Admin, (2) SPF/DKIM/DMARC alignment, (3) Transport rules that might redirect, (4) Recipient mailbox issues, (5) IP reputation, (6) Content filtering triggers. Provide step-by-step diagnosis with Exchange admin paths.
⚡ M365 ⭐ GPT

End User Self-Service Fix Guide

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Write a self-help troubleshooting guide for [ISSUE] that a non-technical user can follow. Structure: (1) What you are experiencing (symptom description), (2) Try this first (easiest fix), (3) If that did not work, try this (next steps), (4) Still stuck? Contact IT (what info to provide). Use simple language, include where to click, and add helpful screenshots descriptions.
⚡ M365 ⭐ GPT 🟠 Claude
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