IT Troubleshooting — Free AI Prompts for M365 Copilot
Prompts for diagnostics, root cause analysis, incident response, and user-facing fix guides. Free AI prompts you can copy and paste — 500+ tested examples.
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Blameless Post-Incident Report — Free Claude AI Prompt
Free advanced AI prompt for IT admins: document what happened, why, and how to prevent it. Works in Claude. Tags: troubleshooting, postmortem.
M365
GPT
Claude
PolishWrite a blameless post-incident report for [INCIDENT]. Include: (1) Executive summary (2 sentences), (2) Timeline of events with timestamps, (3) Impact assessment (users, revenue, SLA), (4) Root cause analysis, (5) What went well in the response, (6) What could be improved, (7) Action items with owners and deadlines. Tone: factual, constructive, forward-looking.
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Diagnostic Decision Tree — Free ChatGPT AI Prompt
Free intermediate AI prompt for IT admins: build a step-by-step troubleshooting flowchart. Works in ChatGPT. Tag: troubleshooting.
M365
GPT
Claude
PolishCreate a diagnostic decision tree for [ISSUE TYPE — network connectivity / application crash / login failure / slow performance / email delivery]. Structure as: If symptom A → check B → if yes → do C, if no → check D. Include: expected outcomes at each step, escalation triggers, and resolution confirmations. Write for a Level 1 support technician.
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Email Delivery Troubleshooting — Free ChatGPT AI Prompt
Free intermediate AI prompt for IT admins: diagnose why emails are not being delivered. Works in ChatGPT. Tag: troubleshooting.
M365
GPT
PolishHelp me diagnose email delivery failure. Scenario: [DESCRIBE — emails not received / going to spam / bouncing / delayed]. Check: (1) Message trace in Exchange Admin, (2) SPF/DKIM/DMARC alignment, (3) Transport rules that might redirect, (4) Recipient mailbox issues, (5) IP reputation, (6) Content filtering triggers. Provide step-by-step diagnosis with Exchange admin paths.
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End User Self-Service Fix Guide — Free ChatGPT AI Prompt
Free beginner AI prompt for IT admins: write a simple troubleshooting guide for non-technical users. Works in ChatGPT. Tags: troubleshooting, self-service.
M365
GPT
Claude
PolishWrite a self-help troubleshooting guide for [ISSUE] that a non-technical user can follow. Structure: (1) What you are experiencing (symptom description), (2) Try this first (easiest fix), (3) If that did not work, try this (next steps), (4) Still stuck? Contact IT (what info to provide). Use simple language, include where to click, and add helpful screenshots descriptions.
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Escalation Handoff Summary — Free M365 Copilot AI Prompt
Free intermediate AI prompt: Escalation Handoff Summary — prepare a complete handoff when escalating to higher-level support. Works in M365 Copilot.
M365
GPT
Claude
PolishWrite an escalation summary for [ISSUE] being escalated to [TEAM — Level 2 / vendor / engineering]. Include: (1) Issue description and business impact, (2) Users affected and timeline, (3) All troubleshooting steps attempted and results, (4) Relevant logs, error messages, or screenshots, (5) Current hypothesis, (6) Urgency and SLA deadline. Format for quick consumption.
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Incident Triage Guide — Free ChatGPT AI Prompt
Free intermediate AI prompt for IT admins: quickly diagnose and categorise an IT incident. Works in ChatGPT. Tag: troubleshooting.
M365
GPT
Claude
PolishHelp me triage this IT incident: [DESCRIBE THE ISSUE]. (1) Classify severity (P1-P4) based on user impact, (2) Identify the most likely affected system or service, (3) List 5 diagnostic checks to run immediately, (4) Suggest the probable root cause, (5) Recommend whether to escalate or resolve at this level, (6) Draft a status update for affected users.
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Known Error Database Entry — Free M365 Copilot AI Prompt
Free beginner AI prompt: Known Error Database Entry — document a known issue with workaround for the knowledge base. Works in M365 Copilot.
M365
GPT
PolishCreate a known error database entry for [ISSUE]. Include: (1) Error title and ID, (2) Symptoms the user sees, (3) Affected systems and versions, (4) Root cause explanation, (5) Workaround steps, (6) Permanent fix status and ETA, (7) Related incidents. Format for searchability in a knowledge base.
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Login and Authentication Troubleshooting — Free AI Prompt
Free beginner AI prompt for IT admins: diagnose common login and authentication failures. Works in ChatGPT. Tag: troubleshooting.
M365
GPT
PolishCreate a troubleshooting guide for login failures in [SYSTEM — M365 / VPN / application]. Cover: (1) Password issues (expired, locked, forgotten), (2) MFA problems (lost device, token expired), (3) Conditional Access blocks, (4) Account disabled, (5) SSO failures, (6) Browser and cache issues. For each: symptoms, diagnosis steps, resolution, and prevention.
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Network Connectivity Diagnosis — Free ChatGPT AI Prompt
Free intermediate AI prompt for IT admins: systematically troubleshoot network connectivity issues. Works in ChatGPT. Tag: troubleshooting.
M365
GPT
PolishHelp me diagnose this network issue: [SYMPTOMS]. Walk through: (1) Client-side checks (IP, DNS, gateway), (2) Internal network checks (switches, VLAN, firewall rules), (3) External connectivity (ISP, DNS resolution, latency), (4) Application-specific checks, (5) Recent changes that might correlate. Provide commands to run at each step.
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Outlook Troubleshooting — Free M365 Copilot AI Prompt
Outlook Troubleshooting — free beginner AI prompt: fix common Outlook problems. Best on M365 Copilot. Tag: troubleshooting.
M365
GPT
Claude
PolishGuide for Outlook issues: not opening, not receiving email, calendar not syncing, missing shared mailbox, slow performance, missing folders. Try first, try next, contact IT.
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Performance Issue Diagnosis — Free ChatGPT AI Prompt
Free intermediate AI prompt for IT admins: systematically diagnose slow system or application performance. Works in ChatGPT. Tag: troubleshooting.
M365
GPT
Claude
PolishHelp me diagnose slow performance in [SYSTEM/APPLICATION]. Walk me through: (1) Quick checks (CPU, memory, disk, network baseline), (2) Identifying the bottleneck, (3) Correlation with recent changes or events, (4) User-side vs server-side diagnosis, (5) Top 5 most common causes for this type of slowness, (6) Recommended monitoring to set up. Environment: [DETAILS].
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Root Cause Analysis — Free ChatGPT AI Prompt
Free advanced AI prompt: Root Cause Analysis — perform a structured root cause analysis on a resolved incident. Works in ChatGPT.
M365
GPT
Claude
PolishConduct a root cause analysis for [INCIDENT DESCRIPTION]. Use the 5 Whys method: (1) State the problem, (2) Ask why 5 times drilling deeper each time, (3) Identify the true root cause, (4) Distinguish symptoms from causes, (5) Recommend corrective actions to prevent recurrence, (6) Assign owners and timelines. Keep blameless — focus on systems not people.
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SharePoint Troubleshooting — Free M365 Copilot AI Prompt
SharePoint Troubleshooting — free beginner AI prompt: fix common SharePoint issues. Best on M365 Copilot. Tag: troubleshooting.
M365
GPT
Claude
PolishGuide for SharePoint issues: cannot access site, sync not working, file locked, version conflict, permission errors, search not finding docs. Symptoms, steps, prevention.
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Teams Audio Troubleshooting — Free ChatGPT AI Prompt
Free beginner AI prompt for IT admins: self-service guide for Teams audio issues. Works in ChatGPT. Tag: troubleshooting.
M365
GPT
PolishCreate a troubleshooting guide for Teams audio: (1) Cannot hear others, (2) Others cannot hear me, (3) Echo, (4) Audio cutting out, (5) Wrong device. For each: ordered fix steps, settings locations, when to contact IT. Write for non-technical users.
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