End User Troubleshooting Guide

Create a self-service troubleshooting guide for common IT issues

🧪 Tested by a human Beginner 👤 It Admin 👤 Support
Create a self-service troubleshooting guide for [ISSUE — VPN problems / printer issues / password resets / Teams audio issues / Outlook sync]. Structure as: (1) Symptom description (what the user sees), (2) Quick fixes to try first (ordered easiest to hardest), (3) Screenshots or descriptions of what to click, (4) When to contact IT support, (5) Information to have ready when calling. Write for non-technical users.

Works on

⚡ M365 Copilot ⭐ ChatGPT (Best) 🟠 Claude

Copy & Open in

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Prompt is copied to your clipboard when you click

Tips for Best Results

  • Test every step yourself before publishing
  • Include screenshots where possible
  • Add to your IT knowledge base or SharePoint

📎 More Prompts

Change Advisory Board Submission

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Prepare a Change Advisory Board (CAB) submission for [CHANGE DESCRIPTION]. Include: (1) Change description and business justification, (2) Risk assessment (likelihood and impact), (3) Implementation plan with rollback procedure, (4) Testing completed, (5) Communication plan, (6) Affected systems and users, (7) Maintenance window requested. Rate overall risk as Low/Medium/High.
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Infrastructure Capacity Report

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Create a capacity report for [INFRASTRUCTURE]. Include: usage vs capacity, growth trend, projected exhaustion date, top consumers, optimisation tips, procurement timeline.
⭐ M365 🟢 GPT 🟠 Claude

IT Change Communication for End Users

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Write an end-user communication about [IT CHANGE — system upgrade / maintenance window / new tool rollout / policy change]. Include: (1) What is changing in plain English, (2) When it happens, (3) How it affects them specifically, (4) What they need to do (if anything), (5) Where to get help. Tone: friendly, clear, and reassuring. Keep it under 200 words.
⭐ M365 🟢 GPT 🟠 Claude
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