IT Incident Report Template

Draft a structured incident report for a service disruption

🧪 Tested by a human Intermediate 👤 It Admin 👤 Support 👤 Manager
Write an IT incident report for [INCIDENT DESCRIPTION]. Include: (1) Incident summary and timeline, (2) Impact assessment (users affected, services down, duration), (3) Root cause analysis, (4) Resolution steps taken, (5) Preventive measures for the future, (6) Lessons learned. Format for both technical and executive audiences.

Works on

⭐ M365 Copilot (Best) 🟢 ChatGPT 🟠 Claude

Copy & Open in

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Tips for Best Results

  • Write the timeline as you resolve the incident — do not rely on memory
  • Keep a blameless tone — focus on systems not people
  • Share with stakeholders within 48 hours of resolution

📎 More Prompts

Change Advisory Board Submission

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Prepare a Change Advisory Board (CAB) submission for [CHANGE DESCRIPTION]. Include: (1) Change description and business justification, (2) Risk assessment (likelihood and impact), (3) Implementation plan with rollback procedure, (4) Testing completed, (5) Communication plan, (6) Affected systems and users, (7) Maintenance window requested. Rate overall risk as Low/Medium/High.
⭐ M365 🟢 GPT 🟠 Claude

End User Troubleshooting Guide

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Create a self-service troubleshooting guide for [ISSUE — VPN problems / printer issues / password resets / Teams audio issues / Outlook sync]. Structure as: (1) Symptom description (what the user sees), (2) Quick fixes to try first (ordered easiest to hardest), (3) Screenshots or descriptions of what to click, (4) When to contact IT support, (5) Information to have ready when calling. Write for non-technical users.
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Infrastructure Capacity Report

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Create a capacity report for [INFRASTRUCTURE]. Include: usage vs capacity, growth trend, projected exhaustion date, top consumers, optimisation tips, procurement timeline.
⭐ M365 🟢 GPT 🟠 Claude
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