SLA Performance Report

Create a service level agreement performance report

🧪 Tested by a human Intermediate 👤 Support 👤 Manager 👤 Operations
Create an SLA performance report for [PERIOD]. Include: (1) SLA targets vs actual for each metric, (2) Breach count and root causes, (3) Trend vs previous periods, (4) At-risk SLAs for next period, (5) Improvement actions, (6) Customer satisfaction correlation with SLA performance.

Works on

⭐ M365 Copilot (Best) 🟢 ChatGPT

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🟢 ChatGPT

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Tips for Best Results

  • Report on SLAs proactively not just when breached
  • Correlate SLA performance with CSAT
  • Identify systemic causes of breaches

📎 More Prompts

CSAT Follow-Up Message

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Draft a follow-up message to [CUSTOMER] who gave a [SCORE — 1-2 negative / 3 neutral / 4-5 positive] CSAT score after their support interaction about [ISSUE]. For negative: empathise, ask what went wrong, offer to make it right. For positive: thank them, ask for a testimonial. Tone: genuine, not scripted.
⚡ M365 ⭐ GPT 🟠 Claude

Customer Onboarding Check-In

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Draft a proactive check-in email for [CUSTOMER] who is [DAYS] days into onboarding with [PRODUCT]. Include: (1) Warm personal check-in, (2) Ask how their experience has been, (3) Share a tip they probably have not discovered, (4) Offer a quick call if they need help, (5) Link to helpful resource. Tone: caring, not salesy. Under 100 words.
⚡ M365 ⭐ GPT 🟠 Claude

Escalation Communication Template

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Draft an escalation update for [CUSTOMER] about [ISSUE] that has been escalated to [TEAM]. Include: (1) Acknowledgement that we understand the urgency, (2) What we are doing (specific actions), (3) Who is working on it (by role, not name), (4) Expected next update time, (5) What they can do in the meantime (workaround). Tone: professional, empathetic, and confident.
⚡ M365 ⭐ GPT 🟠 Claude
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