Tone-Matched Response Templates

Create support response templates for different customer emotions

🧪 Tested by a human Intermediate 👤 Support
Create response templates for these customer emotional states: (1) Angry and frustrated, (2) Confused and lost, (3) Anxious and worried, (4) Happy but has a question, (5) Disappointed after a promise broken. Each template: acknowledge emotion, match energy appropriately, provide solution, next step. Include tone guidance.

Works on

⚡ M365 Copilot 🟢 ChatGPT ⭐ Claude (Best)

Copy & Open in

🟢 ChatGPT 🟠 Claude

Prompt is copied to your clipboard when you click

Tips for Best Results

  • Match the customer’s emotional energy level
  • Angry customers need acknowledgement before solutions
  • Happy customers are your best advocates — nurture them

📎 More Prompts

CSAT Follow-Up Message

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Draft a follow-up message to [CUSTOMER] who gave a [SCORE — 1-2 negative / 3 neutral / 4-5 positive] CSAT score after their support interaction about [ISSUE]. For negative: empathise, ask what went wrong, offer to make it right. For positive: thank them, ask for a testimonial. Tone: genuine, not scripted.
⚡ M365 ⭐ GPT 🟠 Claude

Customer Onboarding Check-In

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Draft a proactive check-in email for [CUSTOMER] who is [DAYS] days into onboarding with [PRODUCT]. Include: (1) Warm personal check-in, (2) Ask how their experience has been, (3) Share a tip they probably have not discovered, (4) Offer a quick call if they need help, (5) Link to helpful resource. Tone: caring, not salesy. Under 100 words.
⚡ M365 ⭐ GPT 🟠 Claude

Escalation Communication Template

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Draft an escalation update for [CUSTOMER] about [ISSUE] that has been escalated to [TEAM]. Include: (1) Acknowledgement that we understand the urgency, (2) What we are doing (specific actions), (3) Who is working on it (by role, not name), (4) Expected next update time, (5) What they can do in the meantime (workaround). Tone: professional, empathetic, and confident.
⚡ M365 ⭐ GPT 🟠 Claude
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