Quarterly Support Performance Review

Analyse support team metrics and trends for the quarter

🧪 Tested by a human Advanced 👤 Support 👤 Manager 👤 Analyst
Create a quarterly support performance review for [PERIOD]. Analyse: (1) Ticket volume and trends, (2) Average resolution time, (3) CSAT scores by category, (4) First contact resolution rate, (5) Top 10 issue categories, (6) Escalation rate, (7) Team productivity metrics. Highlight: improvements, areas of concern, and recommendations. Present with charts and a narrative summary.

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Tips for Best Results

  • Compare against previous quarter to show trend direction
  • Correlate CSAT dips with specific issue types
  • Include recommendations not just data

📎 More Prompts

CSAT Follow-Up Message

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Draft a follow-up message to [CUSTOMER] who gave a [SCORE — 1-2 negative / 3 neutral / 4-5 positive] CSAT score after their support interaction about [ISSUE]. For negative: empathise, ask what went wrong, offer to make it right. For positive: thank them, ask for a testimonial. Tone: genuine, not scripted.
⚡ M365 ⭐ GPT 🟠 Claude

Customer Onboarding Check-In

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Draft a proactive check-in email for [CUSTOMER] who is [DAYS] days into onboarding with [PRODUCT]. Include: (1) Warm personal check-in, (2) Ask how their experience has been, (3) Share a tip they probably have not discovered, (4) Offer a quick call if they need help, (5) Link to helpful resource. Tone: caring, not salesy. Under 100 words.
⚡ M365 ⭐ GPT 🟠 Claude

Escalation Communication Template

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Draft an escalation update for [CUSTOMER] about [ISSUE] that has been escalated to [TEAM]. Include: (1) Acknowledgement that we understand the urgency, (2) What we are doing (specific actions), (3) Who is working on it (by role, not name), (4) Expected next update time, (5) What they can do in the meantime (workaround). Tone: professional, empathetic, and confident.
⚡ M365 ⭐ GPT 🟠 Claude
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