Support Macro Templates

Create reusable response templates for common support scenarios

🧪 Tested by a human Beginner 👤 Support 👤 Manager
Create [NUMBER — 10 / 15] support response templates for common [PRODUCT/SERVICE] support scenarios. For each template: (1) Scenario description, (2) Response text with [PLACEHOLDERS] for personalisation, (3) Tone guidance, (4) When to use vs not use this template, (5) Follow-up action if needed. Cover: greeting, common issues, billing, feature requests, and closing.

Works on

⚡ M365 Copilot ⭐ ChatGPT (Best) 🟠 Claude

Copy & Open in

🟢 ChatGPT 🟠 Claude

Prompt is copied to your clipboard when you click

Tips for Best Results

  • Templates are starting points not scripts — always personalise
  • Review and update templates quarterly
  • Include the customer name and specific issue details

📎 More Prompts

CSAT Follow-Up Message

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Draft a follow-up message to [CUSTOMER] who gave a [SCORE — 1-2 negative / 3 neutral / 4-5 positive] CSAT score after their support interaction about [ISSUE]. For negative: empathise, ask what went wrong, offer to make it right. For positive: thank them, ask for a testimonial. Tone: genuine, not scripted.
⚡ M365 ⭐ GPT 🟠 Claude

Customer Onboarding Check-In

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Draft a proactive check-in email for [CUSTOMER] who is [DAYS] days into onboarding with [PRODUCT]. Include: (1) Warm personal check-in, (2) Ask how their experience has been, (3) Share a tip they probably have not discovered, (4) Offer a quick call if they need help, (5) Link to helpful resource. Tone: caring, not salesy. Under 100 words.
⚡ M365 ⭐ GPT 🟠 Claude

Escalation Communication Template

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Draft an escalation update for [CUSTOMER] about [ISSUE] that has been escalated to [TEAM]. Include: (1) Acknowledgement that we understand the urgency, (2) What we are doing (specific actions), (3) Who is working on it (by role, not name), (4) Expected next update time, (5) What they can do in the meantime (workaround). Tone: professional, empathetic, and confident.
⚡ M365 ⭐ GPT 🟠 Claude
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