Service Recovery Plan

Create a recovery plan after a major service failure

🧪 Tested by a human Advanced 👤 Support 👤 Manager 👤 Operations
Create a service recovery plan for [SERVICE FAILURE — outage / data issue / billing error] that affected [NUMBER] customers. Include: (1) Immediate actions (first 24 hours), (2) Customer communication sequence, (3) Root cause investigation steps, (4) Compensation or goodwill gesture (appropriate to severity), (5) Follow-up plan, (6) Prevention measures, (7) Success metrics for recovery. Balance speed with thoroughness.

Works on

⚡ M365 Copilot 🟢 ChatGPT ⭐ Claude (Best)

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🟢 ChatGPT 🟠 Claude

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Tips for Best Results

  • Speed of response matters more than perfection of response
  • Proactively reach out — do not wait for customers to contact you
  • Track customer retention after the incident to measure recovery effectiveness

📎 More Prompts

Customer Complaint Response

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Draft a response to this customer complaint: [PASTE COMPLAINT]. The response must: (1) Address the customer by name, (2) Acknowledge their frustration specifically — show you read and understood their complaint, (3) Apologise sincerely without deflecting blame, (4) Explain what caused the issue in simple terms (no jargon), (5) Detail the resolution — what you are doing to fix it, (6) Provide a timeline for resolution, (7) Offer appropriate compensation or goodwill if warranted, (8) Invite them to contact you directly for follow-up. Tone: empathetic, professional, solution-focused. Keep under 200 words.
⭐ M365 🟢 GPT 🟠 Claude 🔵 Gemini

Customer Feedback Analyser

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Analyse this customer feedback data and provide: (1) Sentiment Overview — percentage positive, neutral, negative, (2) Top 5 Praise Points — what customers love most, (3) Top 5 Pain Points — what customers complain about most, (4) Trending Themes — patterns that appear across multiple pieces of feedback, (5) Quick Wins — 3 improvements that would address the most common complaints with minimal effort, (6) Strategic Recommendations — 2-3 bigger changes that could significantly improve satisfaction, (7) Verbatim Highlights — the most impactful positive and negative quotes. Present with specific numbers where possible.
⚡ M365 🟢 GPT ⭐ Claude 🔵 Gemini

Customer Onboarding Welcome

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Create an onboarding email sequence for a new customer who just purchased [PRODUCT/SERVICE]. Email 1 (Day 0): Welcome and quick start. Email 2 (Day 3): Key feature highlight. Email 3 (Day 7): Tips for getting the most value. Email 4 (Day 14): Check-in and support offer. Each email: warm, helpful, under 150 words, with one clear action.
⚡ M365 ⭐ GPT 🟠 Claude
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