Refund Request Handler — Free ChatGPT AI Prompt

Free intermediate AI prompt: Refund Request Handler — process a refund request with appropriate tone and policy adherence. Works in ChatGPT.

Tested by a human Intermediate 👤 Support 👤 Customer Success
Handle this refund request: [CUSTOMER SITUATION]. Our refund policy: [POLICY SUMMARY]. Draft a response that: (1) Acknowledges the request, (2) Reviews eligibility against policy, (3) If approved: confirms the refund amount and timeline, (4) If denied: explains why compassionately with alternatives, (5) Offers additional support. Tone: fair, empathetic, policy-adherent.

Works on

⚡ M365 Copilot ⭐ ChatGPT (Best) 🟠 Claude

Copy & Open in

ChatGPT 🟠 Claude

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Tips for Best Results

  • Explain the policy before the decision so it does not feel arbitrary
  • For borderline cases lean toward the customer
  • Always offer an alternative even when denying a refund

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