Customer Feedback Analyser

Analyse customer feedback, reviews, or survey results to extract actionable insights

🧪 Tested by a human Intermediate 👤 Customer Service 👤 Marketing 👤 Executive 👤 Manager
Analyse this customer feedback data and provide: (1) Sentiment Overview — percentage positive, neutral, negative, (2) Top 5 Praise Points — what customers love most, (3) Top 5 Pain Points — what customers complain about most, (4) Trending Themes — patterns that appear across multiple pieces of feedback, (5) Quick Wins — 3 improvements that would address the most common complaints with minimal effort, (6) Strategic Recommendations — 2-3 bigger changes that could significantly improve satisfaction, (7) Verbatim Highlights — the most impactful positive and negative quotes. Present with specific numbers where possible.

Works on

⚡ M365 Copilot 🟢 ChatGPT ⭐ Claude (Best) 🔵 Gemini

Copy & Open in

🟢 ChatGPT 🟠 Claude 🔵 Gemini

Prompt is copied to your clipboard when you click

Tips for Best Results

  • Paste feedback data below the prompt, or upload a CSV/Excel file
  • Claude excels with large volumes of text feedback (long context window)
  • In Excel, Copilot can categorise and chart feedback data
  • Follow up with “Create a one-page executive summary for the leadership team”

📎 More Prompts

Customer Complaint Response

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Draft a response to this customer complaint: [PASTE COMPLAINT]. The response must: (1) Address the customer by name, (2) Acknowledge their frustration specifically — show you read and understood their complaint, (3) Apologise sincerely without deflecting blame, (4) Explain what caused the issue in simple terms (no jargon), (5) Detail the resolution — what you are doing to fix it, (6) Provide a timeline for resolution, (7) Offer appropriate compensation or goodwill if warranted, (8) Invite them to contact you directly for follow-up. Tone: empathetic, professional, solution-focused. Keep under 200 words.
⭐ M365 🟢 GPT 🟠 Claude 🔵 Gemini

Customer Onboarding Welcome

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Create an onboarding email sequence for a new customer who just purchased [PRODUCT/SERVICE]. Email 1 (Day 0): Welcome and quick start. Email 2 (Day 3): Key feature highlight. Email 3 (Day 7): Tips for getting the most value. Email 4 (Day 14): Check-in and support offer. Each email: warm, helpful, under 150 words, with one clear action.
⚡ M365 ⭐ GPT 🟠 Claude

Customer Win-Back Email

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Write a win-back email for [CUSTOMER/SEGMENT] who [CANCELLED / STOPPED USING / WENT QUIET] [TIMEFRAME] ago. Include: (1) Acknowledge they have been away (no guilt), (2) Share what has improved since they left, (3) Offer a specific reason to return, (4) Include a limited-time incentive if appropriate, (5) Make it easy to come back (one-click CTA). Tone: welcoming, not desperate.
⭐ GPT 🟠 Claude
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