Chatbot Conversation Design

Design a chatbot conversation flow for common requests

🧪 Tested by a human Advanced 👤 It Admin 👤 Developer 👤 Operations
Design a chatbot conversation flow for handling [USE CASE — IT password resets / leave requests / FAQ / order status]. Include: (1) Welcome message and intent detection, (2) Main conversation branches, (3) Questions to ask and in what order, (4) Integration points (API calls, database lookups), (5) Handoff to human agent triggers, (6) Fallback and error messages. Map as a decision tree.

Works on

⚡ M365 Copilot ⭐ ChatGPT (Best) 🟠 Claude

Copy & Open in

🟢 ChatGPT 🟠 Claude

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Tips for Best Results

  • Handle the top 5 requests first — cover 80 percent of volume
  • Always offer a path to a human agent
  • Test with real users before going live

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