Dynamics 365 Field Service
$95
per user / month (USD)
Dynamics 365 CRM
Manage field workers, schedules, work orders & IoT-connected assets
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Who Is Field Service For?
Field Service is for organisations with mobile workers who visit customer sites — HVAC technicians, electricians, maintenance crews, equipment installers.
Key capabilities:
- 📋 Work order management — create, assign, and track service jobs
- 📅 Resource scheduling — AI-optimised scheduling considering travel time, skills, and availability
- 📱 Mobile worker app — technicians get everything on their phone
- 🔌 IoT integration — connected devices auto-create work orders when issues detected
- 📦 Inventory management — track parts, truck stock, and warehouse levels
- 🤖 Copilot — automated scheduling suggestions and work order summaries
Frequently Asked Questions
1. Does Field Service work with Teams?
Yes — technicians can video-call experts via Teams Assist directly from the mobile app for real-time guidance.
Disclaimer
Pricing is in USD (list price, per user, per month) sourced from official Microsoft pricing pages as of April 2026 — pricing, features, and availability are subject to change. Always check the official Microsoft pricing page for the latest information, and contact your Microsoft representative for local pricing, volume discounts, and tailored offers. The views expressed on this page are personal and do not represent official positions of Microsoft.
Detailed visual feature maps by M365 Maps (Aaron Dinnage) · Built by A Guide to Cloud & AI