Dynamics 365 Customer Service
$95
per user / month (USD)
Enterprise · Professional from $50
Dynamics 365 CRM
Case management and omnichannel support — from basic ticketing to AI-powered service
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Professional vs Enterprise
| Feature | Professional ($50) | Enterprise ($95) |
|---|---|---|
| Case management | ✅ | ✅ |
| Knowledge base | ✅ | ✅ |
| SLA tracking | ✅ | ✅ |
| Omnichannel (chat, voice, social) | ❌ | ✅ |
| Unified routing | ❌ | ✅ |
| AI suggestions | ❌ | ✅ |
| Power Platform customisation | Limited | ✅ |
💡 If you need customers to contact you via chat, social media, or voice — you need Enterprise. Professional is email/portal-based ticketing only.
Frequently Asked Questions
1. Does Customer Service include a customer-facing portal?
Yes — both tiers include a self-service portal (via Power Pages). Enterprise adds omnichannel live engagement.
Disclaimer
Pricing is in USD (list price, per user, per month) sourced from official Microsoft pricing pages as of April 2026 — pricing, features, and availability are subject to change. Always check the official Microsoft pricing page for the latest information, and contact your Microsoft representative for local pricing, volume discounts, and tailored offers. The views expressed on this page are personal and do not represent official positions of Microsoft.
Detailed visual feature maps by M365 Maps (Aaron Dinnage) · Built by A Guide to Cloud & AI