MS-700 Study Guide

Exam Quick Facts

Study Resources

Skills at a Glance

Who is this exam for?

This Microsoft 365 certification covers the administration and management of M365 services. It tests your ability to deploy, configure, and manage Microsoft 365 workloads. This is an associate-level exam that expects hands-on experience. You should have practical knowledge of the technologies covered.

Skills Measured

Configure and manage a Teams environment (40–45%)

This domain covers the skills needed to work with the topics described below. Study each objective carefully and use the linked resources to deepen your understanding.

Plan network settings for Teams

• Calculate network bandwidth capacity for Teams voice, video, meetings, and events
• Analyze network impact by using Network planner
• Specify network ports and protocols used by Teams
• Assess network readiness and connectivity by using the Microsoft Teams Network Assessment Tool and Microsoft 365 network connectivity test tool

Manage security and compliance settings for Teams

• Identify licensing requirements for security and compliance features
• Specify security and compliance alert policies for Teams
• Choose appropriate Teams administrator roles
• Plan and configure threat policies in Microsoft Defender XDR
• Specify retention policies
• Specify sensitivity labels and publishing policies, including Teams meeting policies
• Specify data loss prevention (DLP) policies
• Specify Microsoft Entra Conditional Access policies for Teams
• Specify information barrier (IB) policies
• Identify appropriate use cases for communication compliance and insider risk management

Plan and implement governance for Teams

• Identify licensing requirements for lifecycle management of teams
• Identify where Teams stores content
• Plan and manage update policies
• Create and manage policy packages in Teams
• Plan and configure policy assignment for users and groups
• Configure settings for Microsoft 365 group creation
• Configure an expiration policy for Microsoft 365 groups
• Configure a naming policy for Microsoft 365 groups, including blocked words
• Archive, delete, or unarchive one or more teams
• Restore or troubleshoot the deletion of a Microsoft 365 group
• Identify when to use Microsoft Entra Access reviews for teams and groups
• Perform operations for Teams by using PowerShell and Microsoft Graph

Configure and manage external collaboration

• Identify licensing requirements for external collaboration
• Configure SharePoint Online and OneDrive external sharing settings
• Configure External access in the Microsoft Teams admin center
• Control External Access by Domain for Specific Users and Groups
• Configure External collaboration settings in Microsoft Entra ID for guest access
• Configure guest access and sharing in the Microsoft Teams admin center, Microsoft 365 admin center, Microsoft Entra admin center, or the SharePoint admin center
• Control guest access to a specific team by using Microsoft Purview and Microsoft Entra ID
• Remove guests from Teams, including from a team or a tenant
• Configure shared channels for external access
• Configure and manage B2B direct connect cross-tenant access settings in Microsoft Entra ID for shared channels
• Configure a multitenant organization (MTO)

Manage Teams clients and devices

• Identify licensing requirements for Teams Phone accounts and resource accounts
• Identify licensing requirements for Teams devices
• Manage configuration profiles for Teams devices
• Configure accounts and systems for Microsoft Teams Rooms
• Manage device settings and firmware
• Manage Teams device tags
• Provision and configure remote sign-in for new devices
• Plan and configure Teams for VDI

Manage teams, channels, chats, and apps (20–25%)

This domain covers the skills needed to work with the topics described below. Study each objective carefully and use the linked resources to deepen your understanding.

Create and manage teams

• Plan for a Teams rollout by using Advisor for Teams
• Create a team by using the Microsoft Teams admin center, Teams client, the Teams PowerShell module, or Microsoft Graph
• Create a team from an existing Microsoft 365 group, SharePoint site, or team
• Create a team from a template
• Create and manage templates and template policies for teams
• Manage the membership and roles for a team
• Manage a team in the Microsoft Teams admin center
• Manage Teams environment settings
• Configure privacy and sensitivity settings for a team
• Create and manage frontline teams and experiences

Manage channels and chats

• Recommend channel types, including standard, private, and shared
• Add, edit, and remove channels
• Manage channel settings
• Create and manage Teams policies for channel creation and sharing
• Manage private and shared channel membership
• Create and manage messaging policies

Manage apps for Teams

• Manage Org-wide app settings in the Microsoft Teams admin center
• Create and manage app assignments and app setup policies
• Manage permissions and consent for apps, including blocking apps
• Recommend appropriate extensibility options, including apps, tabs, meetings, messaging extensions, and workflows
• Manage purchasing of apps in the Teams app store
• Customize the appearance of the Teams app store
• Upload an app to Teams

Manage meetings and calling (15–20%)

This domain covers the skills needed to work with the topics described below. Study each objective carefully and use the linked resources to deepen your understanding.

Manage meetings and events

• Recommend meeting types based on business requirements, including Virtual appointments, Webinars, Teams town halls, and meetings
• Configure meeting settings, including for Microsoft 365 Copilot
• Create and manage meeting templates and template policies
• Create and manage meeting policies
• Create and manage meeting customization policies
• Create and manage event settings and policies
• Configure and manage Teams webinars
• Configure and manage Teams town halls

Manage phone numbers and services for Teams Phone

• Provision and manage phone numbers for users, services, and conferencing bridges
• Assign, change, or remove a phone number for a user or a resource account
• Manage voice settings and policies for users
• Create and manage voicemail policies
• Manage auto-attendants and call queues
• Create and manage calling policies

Monitor, report on, and troubleshoot Teams (15–20%)

This domain covers monitoring and maintenance. You need to know how to use monitoring tools, configure alerts, and implement backup and recovery solutions.

Monitor and report on Teams

• Monitor and report on voice and meeting quality
• Configure alert rules
• Report on Teams usage, including team activity, app usage, active users, per-meeting metrics, and storage usage
• Monitor and report on the creation and deletion of teams
• Monitor and report on guest access
• Monitor the Microsoft 365 network connectivity test tool
• Manage feedback, including policies

Troubleshoot audio, video, and client issues

• Collect client-side logs
• Clear the Teams client cache
• Troubleshoot issues by using self-help diagnostics for Teams
• Troubleshoot Teams client installation and update issues
• Troubleshoot Teams client health and issues in the Microsoft Teams admin center
• Troubleshoot sign-in issues to Teams
• Troubleshoot Microsoft 365 Copilot and AI experiences in Teams
• Troubleshoot issues with joining meetings and accessing features in meetings

What to Study Next

Based on this exam, here are related certifications to consider:

• MS-102: Microsoft 365 Administrator — Associate
• MS-721: Collaboration Communications Systems Engineer — Associate

Quick Links

• Official Exam Page
• Microsoft Study Guide
• Practice Assessment